FAQ

 

👟 Frequently Asked Questions (FAQ)

📦 Do you sell authentic sneakers?

Yes. All products sold on our store are 100% original and authentic — sourced from verified suppliers, authorized retailers, or trusted distribution channels. No replicas, no fakes.

🇬🇧 Do you ship across the UK?

Absolutely. We ship UK-wide via tracked and secure courier services.
Estimated delivery: 7–14 working days after dispatch.

🌍 Do you ship internationally?

Yes, we ship to selected countries outside the UK. Shipping fees and delivery times vary depending on your location. You’ll see available options at checkout.

🕐 How long does delivery take?

  • UK Orders: 7–14 working days
  • International Orders: 7–14 working days
    You’ll receive a tracking number as soon as your order ships.

💳 What payment methods do you accept?

We accept:

  • Debit/Credit Cards (Visa, MasterCard)
  • PayPal
  • Apple Pay / Google Pay (if enabled)

All payments are processed securely.

🔄 Can I return my order?

Yes, you can return unused items within 30 days of delivery. Items must be:

  • Unworn
  • In original packaging

To start a return, contact us at support@claykicks.com.
Refunds are issued to your original payment method.

🔍 How do I know my size?

We include detailed sizing info on each product page. If you’re unsure, message us and we’ll help you get the right fit based on your brand preference.

🧾 Will I get a receipt?

Yes, you’ll receive a digital receipt via email after placing your order. You can also request an invoice if needed.

🛑 Do you sell replicas or unauthorized versions?

No. Every pair on our site is original. We do not deal in unauthorized or replica products.

📧 How can I contact support?

Drop us a message at support@claykicks.com or use the contact form on our site. We aim to reply within 24 hours on business days.